The Basics

• What is Wishbone.org?

• Who is behind Wishbone.org?

• How did Wishbone.org start?

• Who can post a wish on Wishbone.org?

• What students do you serve?


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Our Program Database

• How do you qualify out-of-school programs to list on your database?

• What types of program opportunities do you offer?
• I see banners that highlight “Recommended” programs. What does this mean?
• Do the logos and program providers’ photos on your site mean that the program providers have endorsed Wishbone.org or have partnered with Wishbone.org?

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Using the database as a student, teacher, or counselor

• What is the best way to use the database to find a program?
• How do students apply to a program?
• What types of funding options and scholarships are available for students via the database?
• How do students find available scholarships?
• Is there any way to be guided through finding a program?

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Becoming a program partner

• I am a program provider. How do I have my program listed on Wishbone.org?
• What do I need to provide you with to be listed on Wishbone.org?
• How do I become a Wishbone.org “Recommended” program partner?
• I never applied to Wishbone to become a program partner, but I see our program on your site. How can I edit the content that is there?

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Using the program database as a donor

• I’m a donor, but I don’t know how I want to give yet. Can you help?
• What does it mean to create a program scholarship?
• I am a donor, and I would like to support a program scholarship for a particular program I have chosen. How do I do this?
• I am a donor, and I would like to support a program scholarship for a particular program I have chosen. How do I know if others have contributed to the same program scholarship?
• Is my name or email address ever provided to the program provider or to students who may benefit from the scholarship?

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Qualifying As a Student

• Who is the Wishbone student?

• What does it mean when you say you only support “local” programs?
• I found a program that is not local, but it offers housing. Can I apply?
• I want to attend a program in New York City, but I live in San Francisco. Can I apply?

• I want to attend a program that is abroad. Can I apply?

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Funding for Students

• What is the most likely price point for my program to be funded?

• How does Wishbone fundraise for my wish?

• Can I raise part of the money here on Wishbone.org and save that money to put towards a program later?

• Do I get to use any money I raise even if I do not reach my funding goal?

• What if I do not raise the money needed for my program in time to attend the program?


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Student Payment

• Do I have to pay to participate in Wishbone?
• Why do I have to pay 10% of the cost of the program?
• When is the payment is due?
• What happens to my payment if I am not accepted into my program?
• What happens to my payment if Wishbone does not raise enough money to send me to my program?

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Student Wish Updates

• How do I follow through with Wishbone.org about my success in the future?
• What are wish updates?

• What are the types of things I can include in my update?

• How will my donors know that I posted an update?

• Can I communicate directly with my donors?


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Student Accountability

• What happens if I cannot complete the attendance of my program?

• What am I responsible for during the application process?

• What am I responsible for during the program attendance?

• What am I responsible for after the program attendance?

• Why do I need to apply with essays and a video interview about why I want to attend the program?


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Funding for Donors

• What is the Wishbone Mentoring and Guidance line item on a wish?

• How can I find a student to fund?

• Why is there a funding goal and deadline date for each wish?

• How do I confirm the cost of a program?

• Why are some program costs listed on Wishbone cheaper than the cost that the program’s website displays?


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Payment for Donors

• What is the credit card processor that you use? Is it safe?

• Is any of my credit card information stored with Wishbone.org?

• What fees does Wishbone.org charge? Why?

• What is the optional tip for?

• When is my card charged when I make a donation?


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Quality Assurance

• What are your goals for students?

• What happens if I fund a student’s program wish that does not get fully funded in the end? What happens to my funds?

• What happens if I fund a group of students and some are fully funded and some are not?

• What happens in the case that a student cannot attend the program after I have funded him or her?

• What happens in the case that a student starts a program I have funded but then drops out?


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User Account Settings

• Where can I see the funding status of all of the wishes and program scholarships I have ever supported?
• Where can I find receipts to submit for tax deductions?

• My account is showing that I have a credit. Why?

• How do I use my account credit?


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Student Updates for Donors

• Do I get notified if a wish I have donated to succeeds?

• I donated to a group in a specific interest category and geographical location on Wishbone. Should I expect to get updates from all of these students’ wishes?

• What other updates will I get from the student about the wish I have helped to fund?

• How do I follow through in the future to know if my student is more successful because of the program I helped to fund?

• Is the thank you note that I received from the student after my donation written by him or her specifically or by Wishbone.org?


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Supporting As a Teacher

• Which students should I recommend?

• Should the student that I am sponsoring apply to his or her program choice before or after he or she applies to Wishbone?

• What is my role as a sponsor teacher?

• Why can a student not apply without a sponsor teacher?

• Can my students use Wishbone.org to raise money for field trips or school based projects?


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